*Nahcoaviance Rewards 15 Employees
for Excellent Customer Service Delivery
By Lateef Lawal
Nigerian Aviation Handling Company Plc (nahcoaviance) has concluded plans to reward 15 employees who were independently nominated by the company’s clients for consistently excelling in service delivery.
The Company said in a statement during the week that the nominated employees have emerged as “Customer Service Champions” who are to be celebrated and appreciated by the Company. The development is part of activities lined up to mark the 2009 International Customer Service Week.
According to Ademola Akinbola, Head Corporate Communications and Business Development of the company,the 15 customer service champions were nominated by nahcoaviance’s clients such as Air France, British Airways, Alitalia, Virgin Atlantic, Aero Contractors, Delta Air, Emirates, Lufthansa and Nigerian Eagle Air, among others. The 15 workers of the company will be duly recognized by the company’s Management in order to encourage them and others to take service delivery to high levels.
Other activities lined up by nahcoaviance for the week include relationship management visits to client airlines, in-house service delivery re-orientation programmes for staff and awards. Speaking on the essence of the Customer Service Week, Mr. Bates Sule, MD/CEO of nahcoaviance, noted that service delivery is central to the success of the aviation industry because safety, speed and quality are important parameters.
According to him, the company is using the occasion of the 2009 Customer Service Week to re-dedicate itself to quality service delivery and also re-assure all its client airlines of its commitment to exceeding their expectations. To this end, the company is continuously investing in acquisition of new equipment and training of staff. Also, a self-sanctioning customer service guarantee scheme will soon be unveiled in order to further entrench the culture of excellent service delivery within the company.
The Customer Service Week is organized and promoted by the United Kingdom’s Institute of Customer Service. This year’s edition is the sixth and it runs from October 5-9, 2009. The Week is celebrated/commemorated worldwide by private and public organizations as a formal way of creating awareness on the need for quality customer service, recognizing/appreciating exemplary customer service initiatives by staff and appreciating customers.
Posted by Lateef Lawal at 5:32 AM