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Customers' Satisfaction, Our Goal -SAHCOL Chairman
05/15/10
Customers' Satisfaction, Our Goal -SAHCOL Chairman
By Lateef Lawal
The Chairman of Skyways Aviation Handling Company Limited(SAHCOL), Dr.Taiwo Afolabi says that Sifax Group the excellent service delivery for which the group is known in the Maritime Sector, will be replicated in the ground handling sector of the country's aviation industry.
He gave the assurance during the opening of a two-day Management retreat, which is part of the ongoing restructuring of the company after its recent privatization and eventual hand over to the Sifax Group. ( Continues below..... )
Photo Above: SAHCOL ground handling equipments
The retreat with the theme “Changing today for a better tomorrow” clearly encompassed the provision of excellent customer experience and was held at Excellence Hotel, Ikeja, Lagos. Dr. Afolabi pledged the total support of the Board in ensuring that the company performed optimally to the satisfaction of the customer and benefits of all stakeholders in the sector.
The Chairman also disclosed that the retreat was part of series of manpower development program lined up for various categories of staff, which included managers, supervisors, technical and operational staff. ( Continues below..... )
Photo Above: An Airborne Plane
Present at the retreat was the Chief Operating Officer(COO), Isaac Ororugbagbe, and Head of Units, Departments, Divisions and Station Managers from SAHCOL network. Keynote speakers at the event were Dr. Alo Oladimeji, President, Chartered Institute of Personnel Management (CIPM), and Ejine Nzeribe, former General Manager, FedEx Express as well as Head, Customer Care/Call centre of Zain, Nigeria.
SAHCOL is a member of the Sifax Group, specializing in the provision of efficient and speedy cargo, ramp and passenger handling services in the aviation sector.
Lateef Lawal (NigerianAviationNews)
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*Tags: Nigerians, SAHCOL, Airlines, Aviation, Abuja, Lagos, Africa, Masterweb
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