« Hon. Leyii Kwanee tasks Journalists on AdvocacyThe Return of Schools in Anambra State »

NCAA Records Over 100,000 Complaints Against Airlines In 4 Years

04/24/12

NCAA Records Over 100,000 Complaints Against Airlines In 4 Years

Permalink 08:14:00 am, by lateef lawal, 471 words   English (US) latin1
Categories: News, Nigerian News, African Issue, Tellers and Global Viewers

*NCAA Records Over 100,000 Complaints Against Airlines In 4 Years

By Lateef Lawal

A total of 101,209 complaints by passengers against both domestic and foreign airlines were received in four years by the Nigerian Civil Aviation Authority’s(NCAA) Consumer Protection Unit. Out of this huge number of complaints, 94,231 cases were amicably resolved or compensated.

The major cases or issues handled were Missing Baggage, delayed Flights, Cancelled Flights, Overbooking and Denied Boarding, Pilferage or Discourtesy.

Dr Demuren pointed out that in carrying out this exercise, no Airline was immuned as the exercise covered all Airlines operating both on the International and Domestic routes in the country. He went further to intimate the House Committee with the Bill of Rights for passengers that is still in the making and that it would be well circulated for necessary awareness among passengers. Out of the aforementioned figure, the highest complaints were recorded in 2010 with a total of 30,943 cases with 28,956 of this either resolved or compensated. ( Continues below..... )

Dr. Harold Olusegun Demuren

Photo Above: Dr. Harold Olusegun Demuren, NCAA Director General

These figures were contained in the presentation of the Director General of NCAA, Dr Harold Olusegun Demuren to the House of Representatives Committee on Aviation.

He said that in 2011 a total of 28,209 cases were handled by the Authority out of which 27,861 were either resolved or compensated. In 2008, a total of 17,769 complaints were reported to NCAA by passengers out of which 13,646 were resolved.

In 2009, out of 24,288 cases, 23,768 were successfully treated. A further glance at the Complaints Handled Chart submitted before the House Committee on aviation by the Dr Demuren showed that Aero Contractors had the highest number of cases recorded against her with 206 cases in 2011 on the Domestic scene while Arik and Air Nigeria followed with 101 and 86 cases respectively.

Within same 2011, IRS had 23 cases, Associated 20, Dana 16, Overland 5, Chanchangi 4 and First Nation 4. On international flights within the same period, however revealed three major defaulters when it comes to passenger’s complaints against them as contained in the chat submitted to the House Committee by the DG, NCAA. ( Continues below..... )

Airborne Plane

Photo Above: An Airborne Plane

In it, KLM led others with 3,043 cases while Lufthansa came second with 2,864 cases and Delta Airline came third with 2,421 cases. All these cases have been resolved to the delight of passengers involved. Consumer protection initiatives already introduced by NCAA include the following:

*Development of consumer protection portal at the various airports for the provision of information that will assist the consumer decision making in their selection of their service providers.

*Provision of more enforcement laws to protect consumers across the board.

*In order to be dynamic, flexible and versatile, NCAA will initiate and sustain periodic stakeholders meetings to ensure that sensitive consumer protection issues are addressed.

Lateef Lawal (NigerianAviationNews)

NIGERIA MASTERWEB DAILY NEWS - Publish Yourself

Nigeria / Africa Masterweb Disclaimer

MASTERWEB HOME - NIGERIAN NEWSPAPERS - NIGERIA NEWS HEADLINES - WORLD NEWS HEADLINES

*Tags: Nigerians, Air, NCAA, Abuja, Safety, Award, Harold, Demuren, Lagos, Airport, Africa, Masterweb

Map of Nigeria

2 comments

Comment from: usman musa [Visitor]
usman musai was in jedda airport in november,i saw airplane from ethiophia,sudan,niger,egypt etc.but nigeria airways none only kabo air ,max,meridian all private planes,nawaoooooooo.
04/24/12 @ 10:56
Comment from: Jenkins [Visitor]
JenkinsThat's a lot of complaints, hopefully there weren't any for mold removal.
07/03/12 @ 12:42

Leave a comment


Your email address will not be revealed on this site.

Your URL will be displayed.
(Line breaks become <br />)
(Name, email & website)
(Allow users to contact you through a message form (your email will not be revealed.)
This is a captcha-picture. It is used to prevent mass-access by robots.
Please enter the characters from the image above. (case insensitive)
LOG-IN

 Nigerian flag

[ MASTERWEB HOME ]

*Click To Read => How To Daily Keep Abreast of All Nigerian / World News Events

________________

NEWS LINKS

Nigerian Newspapers

Nigeria News Headlines

World News Headlines

Masterweb Reports

News Flash

Libya News Headlines Headlines

Follow MasterwebNews on Twitter

*HOW TO USE NIGERIA MASTERWEB DAILY NEWS BLOG:

(1). To Post Articles:- Click on "Log in" above on the top left hand side of this page, then click on "Register" to set up an account to enable you post articles. Enter required fields including Username, Password and Email Address. You will be required to validate your email. Your membership will be approved 2 to 24 hours after your validation. Thereafter, go to the blog, click on "Log in" and log in and click on "Write" to post articles. *Returning members - click on "Log in" and log in and click on "Write" to post articles. It takes beteween 24 to 72 hours for posted articles to be released by moderators. ( Please note that only news articles can be published here. Unconfirmed reports and controversial articles are not allowed and will not be approved. )

(2). If you do not include your full name in posted articles, they will not be approved and will not be published.

(3). To Read Posted Articles/Blogs:- Just click on any of the "Categories" or "Sub-Categories" below

 Masterweb flag and logo

Search

The requested Blog doesn't exist any more!

Random photo

XML Feeds

powered by b2evolution